I lost my dog last week, and a dear friend sent this to me to help remember him. The packaging was beautiful, but it had separated into multiple parts inside the bag. I put it back together only to have it fall apart twice more as I’ve tried to put it up. Thankfully it looks good partially constructed bc I do want to use it. But if you want to use the whole thing, keep a pair of pliers handy.
Hi Anne,
Oh my goodness, I am SO sorry that your Sun Catcher arrived broken! I have reached out via email to replace the Sun Catcher for you. I know how frustrating this must feel, and I am so very sorry. We truly care about our customers and never want them to have an experience like this. We will be shipping you a new one as soon as we have confirmation of your shipping address!
Warmly,
Johanna
I got this for myself so I don't mind as much, but I would not have been pleased if it were a gift. Came broken and it just a little flimsy in general.
Hi Kathryn, I am so very sorry to hear that your Sun Catcher arrived damaged! That’s never the experience we want for you. We would be more than happy to send a replacement right away. If you don’t mind, could you share which piece was broken? Your feedback will help us make improvements on our end to prevent this from happening again in the future.
Thank you so much,
Johanna
Item is absolutely beautiful!! Would gift a million times again
Hi Meghan! Thank you so much for sharing!
Sent as a remembrance for a loved one. Recipient thought it was beautiful. I really appreciated that it was prepared and shipped right away and I received email updates on the progress. Thank you!
Hi Claire! I am so glad that the recipient loved their Sun Catcher! Thank you so much for sharing.
At a time when you really can't help ease the pain, but want to let loved ones know you are thinking of them, this gift checked the box. The personalization was an added bonus.
Hi Debra, I am so glad to hear that the Sun Catcher was such a special way remember a loved one! Thank you for sharing!
Recommended gift pairings
Testimonials
★★★★★Touches the Heart
I sent this to a friend who lost her mother this past year. She loved it and proudly displays it on her tree. ❤
Elyse N.![]()
★★★★★Beautiful
I purchased this as a gift and am very glad I did so. Everything from the packaging, messaging and product itself is fantastic and displays wonderful attention to detail. I am excited to gift this lovely piece.
Crystal R.![]()
★★★★★Beautiful
Everything about these are GORGEOUS!! Worth every penny!
Kay M.![]()
★★★★★A Beautiful Tribute
The sentiment behind this candle is lovely, plus it smells wonderful and looks beautiful on my table. My husband’s memory is kept alive when we light this at our family time with my four daughters or when I sit with my morning coffee. Great quality and it arrives quickly.
D'Anne B.![]()
★★★★★Jaclyn M.So Thoughtful
Great item for self-care during painful seasons of life. Love how quickly everything ships.
Los Angeles, CA