customized boxes to nourish the soul after loss

PRIVACY POLICY

This Privacy Policy is intended to help you understand what information we collect when you visit or make a purchase from www.laurelbox.com (the “Site”).  The terms "laurelbox," "us," "our," or "we" refer to Laurelbox Limited LLC.  The terms "you" and "your" refer to a customer, user, or viewer of our Website. By using or accessing our site, you agree to this Privacy Policy.


WHAT INFORMATION DO WE COLLECT ONLINE? 

Personal Information: 
We may ask you to provide personal information through our Site.  For example, when you: 
- Place an order through the Site
- Attempt to make a purchase through the Site
- Subscribe to receive our e-mail(s) or other communications

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your:
- Name
- Billing address
- Shipping address
- Payment information (including credit card numbers)
- Email address
- Phone number

We refer to this information as “Order Information."  When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Navigational Information: 
When you visit our Site, we automatically collect certain information about your device, including information about your:
- web browser
- IP address
- Time zone
- Some of the cookies that are installed on your device

Additionally, as you browse the Site, we collect information about the:
- individual web pages or products that you view
- what websites or search terms referred you to the Site
- information about how you interact with the Site.

We refer to this automatically-collected information as “Device Information.”

Device Information:
When you visit our Site, we use the following technologies to collect Device Information
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

We refer to this automatically-collected information as “Device Information.”

 

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to:
- Fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations)
- Communicate with you
- Screen our orders for potential risk or fraud
- When you sign up for our emails, provide you with information or advertising relating to our products or services
- Processing orders and requests
- Communicating with you regarding promotional offers, new products, and other information we think might be interesting to you

We use the Device Information that we collect to help us:
- Screen for potential risk and fraud (in particular, your IP address)
- More generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
- Identify difficulties visitors may experience in accessing our Site
- Cookies are also used to keep track of items you put into your shopping cart, and tell us whether you have visited our Site in the past. 

PAYMENTS: We accept payments through ShopifyPay and PayPal.  When processing payments, some of your data will be passed to ShopifyPay and PayPal, including information required to process or support the payment, such as the purchase total and billing information.

EMAIL MARKETING: 
We only send email marketing to individuals who sign up for our emails on the Site.  You may elect to no longer receive marketing emails from us by following the unsubscribe instructions in the email you receive.  Please understand, however, that even if you opt out of marketing emails, you may still receive emails related to your transactions, such as order confirmation(s).


SHARING YOUR PERSONAL INFORMATION
We do not sell, distribute, or lease your personal information to third parties unless we have your permission or are required to do so by law.  We do share your Personal Information with third party service providers to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.  We also use MailChimp to assist us in sending emails and performing marketing services. We also use Privy to help us offer promotional sales, such as a 15% off coupon for first time customers, and free shipping for orders over $100. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


DATA RETENTION: 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.  Your information will be removed immediately upon the receipt of written notification by you and received to us in electronic form sent to info@laurelbox.com. 

YOUR RIGHTS
In the event that your data is compromised, we will inform you within 72 hours of such breach.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@laurelbox.com.

This document was last revised on May 28, 2018.