Shipping

Most laurelboxes ship in our signature packaging within 1 to 3 business days via USPS.  Orders that include custom engraving ship within 3 to 5 business days. International orders ship within 7 to 10 business days.

Our offices are closed and do not ship on Federal Holidays. Once shipped, our carriers deliver based on the approximate schedule listed below.

Standard Shipping & Hand Packaging: Approximately 4 to 8 business days

Priority Shipping & Hand Packaging: Approximately 2 to 5 business days

International Shipping & Hand Packaging (Direct Duties Paid): Approximately 8 to 14 business days

Please note that once all orders leave our office, we are not responsible for carrier delays. We know that they will feel loved and remembered by your gesture, even if the gift is a bit delayed. If your order is lost, our shipping insurance covers the cost of a replacement laurelbox.

We ship via USPS. You will have the option to choose your shipping method at checkout. 

Standard Shipping & Hand Packaging: Approximately 4 to 8 business days

Priority Shipping & Hand Packaging: Approximately 2 to 5 business days

We do not offer free shipping, and our shipping prices start at $6.95 per laurelbox sent.

We are so sorry your laurelbox has been delayed! Unfortunately, if the delay occurs because of delays with USPS, it is out of our control and we cannot offer refunds for delays. If, however, the delay seems outside of normal (10 to 15 days after shipment), email us at info@laurelbox.com and we will look into it with you! If your order is lost, our shipping insurance covers the cost of a replacement laurelbox.

We are so sorry to hear you are having trouble with your order! Have your friend take a good look around their home/yard/front door/neighbor's home. They can also ask their local carrier or call their local USPS office. Also, keep in mind one of the funniest little quirks of USPS is that they give themselves 1-2 days AFTER a package is marked delivered to actually deliver the package.

So, if you've searched around, given USPS the additional 1-2 days after receiving the notice of delivery, and called your local USPS office and you still don't have the package in hand, send us an email at info@laurelbox.com. We will jump in on this with you! Breath easy – 99% of the time the laurelbox shows up. The great news is that we ship all our boxes with shipping insurance, which will cover the cost of a replacement laurelbox.

We are so sorry to hear you are having trouble with your order! Please be sure to closely watch the tracking information in your order shipment email. Your first step towards locating your order would be a call to the local USPS office that is delivering your order.

If that is unsuccessful, send us an email at info@laurelbox.com. We are are here to help locate your laurelbox, but we cannot guarantee success.

If the delivery was unsuccessful due to customer error inputting the address, and the order is delivered back to our warehouse, we will ship a replacement for the cost of shipping. Reach out to us via email and we will take good care of you! 

All sales are final once the gift leaves the laurelbox warehouse. If the gift you sent has been returned to our warehouse, you will be notified by email. You have 5 business days to respond with a new shipping address or the order will be refunded minus a 30% restock fee. You can ship the returned gift to a new address or to yourself if you prefer. The reshipment fee is the cost of shipping.

We are so sorry to hear you are having trouble with your order! Please be sure to closely watch the tracking information in your order shipment email. Your first step towards locating your order would be a call to the local USPS office that is delivering your order.

If that is unsuccessful, send us an email at info@laurelbox.com. The great news is that we ship all our boxes with shipping insurance! If your order is lost, our shipping insurance covers the cost of a replacement laurelbox.

Packaging

Each laurelbox is shipped in our signature packaging, which includes tissue paper and a gift message inside our high quality beautiful shipping box (no receipts or billing information is ever included!).

No need to worry! Every laurelbox is packaged as a gift, and never includes any prices, billing information, or receipts. Ever.

Purchases of multiple curated laurelboxes in a single order will be shipped in separate shipments. You will receive carrier tracking information for each shipment. We do not offer the option to ship a curated laurelbox inside a separate shipping box. We do not offer the option to put a laurelbox inside a separate shipping box, so your gift will packaged in the laurelbox shipping box that has gone through your postal service.

If you would like to ship multiple "build your own laurelbox" separately packaged in one single order, please add this listing to your order. Click here to ship multiple Build Your Own laurelboxes in one order.  Please leave a detailed note at checkout with which items you'd like packaged together. We will package and ship your order as specified in your order notes in separate shipments. You will receive USPS tracking information for each shipment. Please be sure to include your phone number at checkout so we can reach out with any questions. Feel free to email us at info@laurelbox.com with any questions regarding this policy!

Of course! We love customizing laurelboxes, and make it super easy. Simply shop any of the items under our "Build a laurelbox" tab and we will package every item in your cart in our signature packaging. Email at info@laurelbox.com with any questions!

Yes! Each and every laurelbox includes a complimentary card. During checkout, you can add a gift message. Please note that we only offer one card per order. Additional cards are available for $3 per card. If you need help writing your gift message, send us an email atinfo@laurelbox.comand we will help guide you in what to send and write in your card.

Other Questions

Due to a worker's strike at the private customs facility used by our international carrier, we are not currently offering international shipping. Email us at info@laurelbox.com for more information on when international shipping will be available next. June 21, 2024.

We are unable to offer holds for later ship dates at this time.

Due to the highly customized nature of laurelbox gifts, we are unable to cancel orders once they have been placed.

Customized orders may not be changed or altered once the order is placed. We do not offer refunds or exchanges on customized products except in the event of item defects or our error.

Contact Us

For questions about an order, please reach out to info@laurelbox.com. Customer service is very important to us, so you'll hear back from our team within one business day. 

Just want to say hi? We love connecting with our customers. Email us at info@laurelbox.com.